Question 1

What is a prediction market?

Accepted Answer

A prediction market lets you trade on the outcome of a real-world event — an election, a game, an economic number. Each market has YES and NO shares; the price of a share reflects the crowd's estimate of how likely the outcome is. If you're right when the market resolves, your winning shares each pay out $1.

Question 2

How does a share price relate to probability?

Accepted Answer

A YES share trading at 60¢ means the market currently estimates a 60% chance the event happens. Prices move from 1¢ to 99¢ as people buy and sell. The cents and the percentage are the same idea: 60¢ ≈ 60%.

Question 3

How do I place my first trade?

Accepted Answer

Open any market, choose YES or NO based on what you think will happen, enter an amount, and confirm. Your order is matched at the current market price. You can follow the whole flow in Learn before risking anything.

Question 4

What is paper trading?

Accepted Answer

Paper mode lets you practise with virtual balances — no real money is involved. Paper positions and balances are kept completely separate from real ones and are clearly labelled as practice. It's the best way to learn the mechanics before trading for real.

Question 5

Is Drazill live for real-money trading?

Accepted Answer

Not yet for the public. Drazill is operating a waitlist while we pursue the authorization required to offer real-money prediction markets in Canada. You can explore markets and practise in paper mode today. See our Terms for the current status.

Question 6

Who decides which markets exist?

Accepted Answer

Drazill's team curates and lists every market, each with clear resolution criteria and trusted sources defined up front. We don't currently offer user-created markets — if there's an outcome you'd like to see, let us know.

Question 7

Where can I learn the basics?

Accepted Answer

Visit Learn for short lessons on prices, order types, reading the order book, resolution, and bankroll management — then practise in paper mode. How It Works also walks through an example trade end to end.

Question 8

What's the difference between YES and NO shares?

Accepted Answer

YES shares pay $1 if the event happens; NO shares pay $1 if it doesn't. Buy whichever side you believe will win. Their prices always reflect the market's current probability estimate and add up to about $1.

Question 9

What's the difference between a market order and a limit order?

Accepted Answer

A market order fills right away at the best available price. A limit order lets you set the exact price you're willing to pay (or accept) — it fills only if the market reaches that price, which can be better but isn't guaranteed.

Question 10

How do I read the order book?

Accepted Answer

The order book lists the prices buyers are bidding and sellers are asking, with the quantity available at each level. The gap between the best bid and best ask is the spread — a tighter spread usually means a more liquid market.

Question 11

Can I sell my shares before a market resolves?

Accepted Answer

Yes. You can sell at any time before the market closes. The price you get depends on current market conditions. Go to your Portfolio, find the position, and choose Sell.

Question 12

How are markets resolved?

Accepted Answer

Every market states its resolution criteria and the sources used to settle it before you trade. When the event concludes, the outcome is verified against those sources and winning shares are paid out at $1 each.

Question 13

What happens if a market is voided?

Accepted Answer

If a market is voided — for example, if resolution criteria become unclear or an event is cancelled — traders are refunded. Your shares are returned to cash rather than settling to a win or loss.

Question 14

Can I dispute how a market resolved?

Accepted Answer

If a market has a dispute window, it's shown on the market's resolution details along with the source used. Contact support with the market and your reasoning during that window and our team will review it.

Question 15

Why did the trade button stay disabled?

Accepted Answer

The order button stays disabled until we have a live price quote and your inputs are valid — for example, you can't sell more shares than you hold. This protects you from submitting an order at an unknown price.

Question 16

How do I add funds to my account?

Accepted Answer

Open your wallet and choose Deposit. Card deposits are the supported funding method in the current app. Follow the secure Stripe prompts and wait for confirmation before treating the funds as available to trade.

Question 17

How long do withdrawals take?

Accepted Answer

A withdrawal is reviewed, submitted to the payout provider, and marked complete only after the provider confirms it. First-time or larger withdrawals may need identity verification first. You can follow the status in Portfolio → History.

Question 18

Are there fees for deposits or withdrawals?

Accepted Answer

Any deposit or withdrawal fee is shown from the live fee schedule before you confirm — you'll always see it up front. Trading fees are separate and tiered (see the Fees page).

Question 19

What are the deposit and withdrawal limits?

Accepted Answer

Limits are enforced by policy and can depend on your verification status, risk checks, and account settings. The applicable minimum and maximum are shown on the amount screen before you submit.

Question 20

Why does a withdrawal need extra verification?

Accepted Answer

Moving money out is the most sensitive action on the platform, so it requires a one-time code from your authenticator app (and may require identity verification). This protects your funds even if someone else reaches your signed-in session.

Question 21

Where can I see my deposits and withdrawals?

Accepted Answer

Your full transaction history — deposits, withdrawals, trades, fees, and payouts — lives in Portfolio → History. You can also download a complete copy of your data from Settings → Account.

Question 22

Why is my deposit still pending?

Accepted Answer

A deposit shows as pending until the payment is confirmed. Card payments usually confirm quickly, but a bank's extra security check can add time. Treat funds as available only once the deposit shows complete in Portfolio → History.

Question 23

How do I verify my identity (KYC)?

Accepted Answer

Open Settings → Account and start verification. You'll provide government-issued ID as part of our KYC/AML process. Identity verification is required before you can move real money. We'll email you when the review is complete.

Question 24

How long does verification take?

Accepted Answer

Reviews are handled by our identity-verification provider. We'll email you as soon as yours is reviewed — there's no need to resubmit while it shows as pending. If something's wrong, you'll be told what to fix.

Question 25

I forgot my password. How do I reset it?

Accepted Answer

Password resets are handled through account recovery on our identity provider. Email support@drazill.com from the address on your account and we'll help you regain access securely. (A self-serve reset link is on the way.)

Question 26

Can I change my email or phone number?

Accepted Answer

You can update your phone number in Settings → Account. Email changes are handled by support — contact us from your current address and we'll verify the change.

Question 27

How do I download a copy of my data?

Accepted Answer

Go to Settings → Account → Your data and choose Download my data. You'll get a JSON file with your profile, positions, transactions, and consent history — your PIPEDA right to access.

Question 28

How do I deactivate or delete my account?

Accepted Answer

In Settings → Account you can Deactivate (a reversible pause) or Request account deletion. Deletion requires identity verification and completes within 30 days; financial records are kept (anonymized) for the period the law requires.

Question 29

Can I see the devices signed in to my account?

Accepted Answer

Yes. Settings → Account → Active sessions lists your signed-in devices. You can sign out of a single device or sign out everywhere with one tap.

Question 30

How do I set up two-factor authentication?

Accepted Answer

In Settings → Account, set up an authenticator app (TOTP) such as Google Authenticator or Authy. Once enabled, withdrawals and other sensitive actions require a one-time code from your app.

Question 31

How is my money protected?

Accepted Answer

Every balance change posts a balanced double-entry ledger journal tracked to the exact cent, and financial actions are written to a tamper-evident, hash-chained audit trail. See the Trust & Safety page for the full picture.

Question 32

What responsible-gaming tools are available?

Accepted Answer

You can set deposit limits, take a cool-off period, or self-exclude at any time. These limits are enforced by the platform, not just reminders. See the Responsible Gaming page to set them up.

Question 33

How is my personal information handled?

Accepted Answer

We collect what's needed to operate the service and run required checks, encrypt traffic with TLS, and never store plaintext secrets. You can export your data or request erasure from Settings → Account. See our Privacy Policy.

Question 34

Is simulated data ever shown as real?

Accepted Answer

No. Paper-trading and demo prices are always clearly labelled as practice. We never present synthetic or simulated prices as real market data.

Question 35

What should I do if I notice something suspicious?

Accepted Answer

Sign out of any unfamiliar devices in Settings → Active sessions, change your password through account recovery, and email support@drazill.com right away so we can help secure your account.

Question 36

What's the difference between my balance and locked balance?

Accepted Answer

Your available balance is what you can trade or withdraw right now. Locked balance is tied up in resting limit orders; it returns to available if those orders are cancelled or filled.

Question 37

How is paper-mode money different from real money?

Accepted Answer

Paper balances are virtual practice funds, kept entirely separate from real balances and clearly labelled. Nothing you do in paper mode affects real money, and paper results are never mixed into real statements.

Question 38

Where can I find a record of my transactions?

Accepted Answer

Portfolio → History shows every deposit, withdrawal, trade, fee, and payout. For a full machine-readable copy, use Settings → Account → Download my data.

Question 39

Do my resolved positions show whether I won or lost?

Accepted Answer

Yes. Once a market resolves, your Portfolio shows the position as won, lost, or void, with the realized amount, so you can see exactly how each one settled.

Question 40

How are trading fees calculated?

Accepted Answer

Trading fees are tiered and can differ by whether you're the maker or taker of an order, plus any account-specific terms. The Fees page shows the current schedule, and the order ticket reflects fees before you confirm.

Question 41

What happens to my balance when a market resolves?

Accepted Answer

When a market settles, your winning shares are paid out at $1 each and the proceeds are credited to your available balance. Losing shares settle to zero, and voided markets refund your cost. Each settlement appears in Portfolio → History.

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